Refund Policy

Return & Refund Policy

At KAWALUXIAN, your satisfaction is our highest priority. We want every item you receive to match your expectations. If something is not quite right with your order, we are here to walk you through our return‑refund process with clarity and respect.

Return Eligibility

We accept return requests within 30 calendar days from the date your order is marked as delivered.

To qualify for a return:

Items must be unused, unwashed, and in original condition
All original tags, labels, and packaging must be intact and attached
Products should show no signs of wear, stains, scratches, alteration or damage caused by the customer
You must provide your order number as proof of purchase

Items returned that fail these conditions may be refused for refund or exchange and sent back at the customer’s cost.

Final‑Sale Items

Certain items are marked as final sale and cannot be returned, exchanged or refunded. This includes clearance / discounted goods, personalized custom‑made products, and gift cards. These will be clearly noted on individual product pagesShopify.

How to Start a Return

Please do not send items back without prior authorization from our support team.

Send an email to our support inbox: coolidgebabington909@outlook.com
Subject line: Return Request – [Your Order Number]
Include your order number, item name/quantity, and brief reason for return
Our team will review your request and send you return instructions within 24 business hours.

Once you receive approval, carefully repack your goods and ship them back to the address provided in our reply email.

Return Shipping & Fees

Customer is responsible for all return‑shipping costs for change‑of‑mind returns. Original shipping fees are non‑refundable.
If your order qualifies for our free‑shipping promotion at checkout, the original $2.99 flat shipping cost will still be deducted from your total refund amount for voluntary returns.
For international returns: Any customs duties, import taxes or return‑related border fees incurred during the return process are borne by the customer.

Exception: If items arrive damaged, defective, or we shipped the wrong product, KAWALUXIAN will cover valid return‑shipping costs after verification with photo evidence.

Inspection & Refund Processing

Once we receive and inspect your returned goods, we will notify you via email of your refund approval or rejection.

Approved refunds will be issued back to your original payment method. Please allow 5‑10 business days for the funds to appear in your account after we process the refund. Processing delays may occur depending on your bank or card issuer, which is outside our control.

Exchanges

If you would like to exchange an item for size, colour or alternate style, please note this in your return request email.

Product exchanges are subject to stock availability. Customer covers outgoing and return shipping unless the item arrived defective or incorrect. If the replacement product is out‑of‑stock, we will process a full‑refund instead.

Damaged or Defective Goods

If your parcel arrives damaged or items are defective:

Take clear photos of the outer package and the defective product
Email photos + your order number to coolidgebabington909@outlook.com within 7 days of delivery
Our team will assess your case and offer options: replacement, partial credit or full refund, based on the situation.

Order Cancellations

You may request order cancellation only if your order has not yet entered processing and been shipped.

Once an order is processed or dispatched, we can no longer cancel it; you will need to follow our return procedure after receiving your package.

Important International Notes

Buyers are responsible for destination‑country import duties, VAT and customs taxes for both incoming and returning shipments. We cannot issue refunds for parcels refused by customs or abandoned at customs facilities.